Shipping Policy

Effective Date: [23/10/2020]

Thank you for choosing www.rugo.store. This Shipping Policy explains our procedures and guidelines regarding the shipment and delivery of products to our customers. Please read this policy carefully before making a purchase. By placing an order or engaging with our products or services, you agree to comply with the terms and conditions stated below.

• Shipping Methods and Carriers: 1.1 Shipping Methods: We offer various shipping methods, which may include standard shipping, express shipping, or other options, depending on your location and the product(s) ordered. 1.2 Carriers: We partner with reputable shipping carriers to deliver your orders. The carrier used will be determined based on factors such as your location, package weight, and shipping method selected.
• Order Processing and Fulfilment: 2.1 Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation via email or other communication method specified by us. 2.2 Order Processing Time: We strive to process and fulfil orders promptly. Order processing time may vary and is typically specified on our website or communicated to you during the ordering process. 2.3 Order Fulfilments: Once your order is processed and ready for shipment, we will prepare your package and hand it over to the shipping carrier for delivery.
• Shipment Tracking: 3.1 Tracking Information: For most shipments, we provide tracking information that allows you to monitor the progress of your delivery. The tracking details will be sent to you via email or made available on our website. 3.2 Delivery Updates: You will receive updates regarding the status of your shipment, including estimated delivery dates or any unexpected delays, through the provided tracking information.
• Shipping Costs and Fees: 4.1 Shipping Costs: Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method chosen. The shipping costs will be specified during the checkout process or provided upon request. 4.2 Additional Fees: Certain shipments may be subject to additional fees, such as customs duties, taxes, or other import charges. These fees are the responsibility of the recipient and may vary depending on the destination country’s regulations.
• Shipping Restrictions: 5.1 Geographic Limitations: We offer shipping to select countries or regions as specified on our website. If your location is not listed, please contact us to inquire about the possibility of shipping to your area. 5.2 Prohibited Items: Certain products may be subject to shipping restrictions due to legal or safety regulations. We comply with applicable laws and regulations regarding the shipment of restricted items and will communicate any limitations or restrictions that may apply.
• Delivery Timeframes: 6.1 Estimated Delivery Time: The estimated delivery time for your order will depend on factors such as your location, shipping method chosen, and any unforeseen circumstances or delays. Estimated delivery timeframes are provided as general guidelines and are not guaranteed.
• Lost or Damaged Shipments: 7.1 Lost Shipments: In the event that your shipment is lost during transit, please contact our customer service team. We will initiate an investigation with the shipping carrier and work towards a resolution. 7.2 Damaged Shipments: If your shipment arrives damaged, please contact our customer service team immediately. We may require photographic evidence or other documentation to process a claim with the shipping carrier.
• Changes to the Shipping Policy: We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
• This policy is applicable to (UK) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
• Country We Ship to: United Kingdom, United state America, Canada, Australia and European union.
• A. Shipping cost
• £4.99, Total amount:£0.00-£29.99 (Shipping locally)
• £0.00, Total amount:≥ £30.00 (Shipping locally)
• B. Transit, Handling time
• handling time:1- 3 business days (Monday to Friday)
• transit time: 7 – 11  business days (Monday to Friday)
• C. Delivery Terms
• We use the Port Express to deliver the product. DHL, UPS, USPS, CNE, JCEX, Yun Express for Standard shipping
• D. Change of address
• We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please do drop us an email at customerservice@rugo.store as soon as possible.
• E. Cancellations
• If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If you are cancelling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. We will refund your payment after deducting shipping costs. Refunds will be issued as soon as the parcel begins to return.
• F. Tracking
• Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
• G. Parcels Damaged In Transit
• If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
• H. Unclaimed orders
• We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
• I. Custom / Duty fees / Remittance fee
• All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
• J. Separate packages
• In some instances, an order may be split into different packages for any of the following reasons:
• *Certain items may be on backorder;
• *Weight restrictions for regular shipping imposed by the post office.
• COVID-19 Delivery Information
• Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.
• NOTE
• *Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
• *Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
• *Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
• *If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team for assistance. We are here to ensure a smooth and satisfactory shipping experience.

Website: www.rugo.store 

Email: Customerservice@rugo.store